Support

We're here to help. Reach out anytime.

General Support

Questions about the app, your account, or purchases.

support@getbagholder.com

Legal & Compliance

Privacy policy, terms of service, or legal inquiries.

legal@getbagholder.com

Phone

Available Monday–Friday, 9 AM–5 PM ET.

(614) 636-6697

Frequently Asked Questions

What is BAGHOLDER?

BAGHOLDER is a software automation tool that rounds up your everyday purchases and uses the spare change to buy cryptocurrency. You can also set up recurring DCA (dollar-cost averaging) purchases on a weekly or monthly schedule. All tokens go directly to your own non-custodial wallet on Base L2.

Is BAGHOLDER an exchange or broker?

No. BAGHOLDER is a software tool that orchestrates on-chain swaps on your behalf using your own wallet. We never hold, route, or process your funds. All transactions are signed and submitted by your Privy embedded wallet.

How do fees work?

Round-ups have a 10% platform fee (e.g., $10 purchase = $9 crypto + $1 fee). DCA recurring buys have a flat fee: $0.75 for $10–$25 purchases, $1.50 for $25.01–$100. Network gas on Base L2 is approximately $0.01 per swap. There are no subscriptions, hidden fees, or spread markups.

How do I link my bank account?

BAGHOLDER uses Stripe Financial Connections to link your bank account with read-only access. We can see transaction amounts and merchant names to calculate round-ups, but we never receive your account numbers or login credentials.

Where are my tokens stored?

All tokens are stored in your own Privy embedded wallet on Base L2 (Ethereum Layer 2). Your wallet uses multi-party computation (MPC) — key shards are split between your device and Privy infrastructure. BAGHOLDER never has access to your private keys.

Can I stop automated purchases?

Yes. You can pause or stop all automated purchases at any time from Settings. You can also adjust your daily purchase limit, round-up rules, and DCA schedules.

Which states is BAGHOLDER available in?

BAGHOLDER is available in 45 U.S. states and the District of Columbia. It is currently not available in New York, Hawaii, Connecticut, Louisiana, or Vermont due to state-specific regulatory requirements.

How do I delete my account?

Go to Settings in the app and tap "Delete Account." This permanently erases all local data, revokes Stripe bank access, and disconnects your Privy session. Any tokens already in your wallet remain yours — we cannot access or remove them.

What happens if a token loses liquidity?

If a token in your bag becomes illiquid on decentralized exchanges, BAGHOLDER will remove it from your automated buy rotation and notify you to review and adjust your remaining allocations. We will NOT automatically sell any crypto you already own, as selling may create a taxable event.